Q. Where and when is my race kit collection?
A. You find information about the race kit collection on each event’s page and in the confirmation email which is sent to you once signed up for the event. See below pictures.
Q. How can I see my registration confirmation?
A. In addition to the confirmation email, you can also click “My Events” in the menu bar to sign in to see all your registration history and your registration confirmation. See below pictures.
Q. Can I register for friends?
A. Yes, you can. On the registration page, you will find the question “Who is this registration for?” with drop down list. You can choose to register for yourself or register for someone else. See below picture.
Q. What is handling fee 8.7% and why it isn’t applied to every event?
A. The handling fee of 8.7% is Go To Race’s processing fee, including payment fees. Not all events has this handling fee added because the organizer of the event chooses to cover this cost instead of passing it on to the registrants.
Q. Can I make payment via bank transfer?
A. At the moment we have credit card and debit card payment options, but not bank transfer. However, we are in process of adding more payment options for your convenience.
Q. I forget my password, what should I do?
A. Please click forgot password link (see below picture) or click here. The system will send you an email to reset your password.
Q. Can I transfer my entry to other people?
A. By Go To Race terms and conditions, entry is non-transferable to other people.
Q. Can I cancel my registration and get a refund?
A. By Go To Race terms and conditions, entry is non-refundable.
Q. Can I transfer my entry to other event or next year race?
A. By Go To Race terms and conditions, entry is non-transferable to other event nor next year’s race.
Q. How can I know who is the organizer of each event?
A. You will find the organizer’s name in the detail section at the right side of event page (desktop) or at the bottom of event page (mobile).
Q. How can I find the hotels near the event?
A. You can find the hotel list near each event by clicking “HOTELS NEARBY” button below the Remarks section, on every event’s page. See below picture.